New and Existing Clients:
You can view your counselor's availability and book (as well as cancel or reschedule) your counseling session with your counselor. Once you have booked, you will receive a confirmation email. In this email, there are links for you to manage your sessions schedule. You may schedule as many sessions as you like, at any time of the day or night.
Cancellations:
Out of courtesy for both counselors and other clients who might need session times, please note that, in order to avoid billing for unattended sessions, we have a 48 hour cancellation policy. This allows other clients enough access to scheduling their needed sessions. Our scheduling software locks in your time at 48 hours from the session's start time, so if you need to cancel within less than 48 hours, please call or email your counselor. If you are unable to make a face-to-face appointment at our offices, we are available for technically-enabled sessions (phone, Facetime or Skype) for your continuing, uninterrupted care. If you cancel between 24 and 48 hours, you will be charged 50% of your session fee. If you cancel less than 24 hours, the full session fee is expected. Your counselor respectfully and exclusively reserves his/her time for you.
Need help?
To get help with placement with a counselor, information about services or to schedule an appointment over the phone, please leave a voicemail in our general voicemail box (913-735-3384) with your name, phone number and a brief description of your needs. A counselor will return your call within 48 hours. Your counselors are available via cell phone to maximize our accessibility to your needs. If you are looking for Vanessa Knight, call 913-735-4899. If you need Ben Taussig, call 913-735-5128.
